Customer Relationship Management Intern
Accepting applications
Zino Aviation is seeking a proactive Customer Relationship Management Intern to assist with customer engagement, relationship management, and CRM software usage. This role offers hands-on experience in managing customer interactions, analyzing feedback, and supporting initiatives to enhance satisfaction and retention. The ideal candidate is cheerful, and people-oriented, with strong communication skills, attention to detail, and a passion for customer service. You will contribute to improving the customer experience while learning how to build lasting client relationships. Strong organizational skills and a friendly, professional demeanour are key.
As part of a dynamic environment, the Customer Relationship Management Intern should be adaptable, proactive, and comfortable taking on and handling diverse responsibilities in a fast-growing start-up.
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Should you perform to a very high standard during your internship, you will be retained as a full-time employee.
Key Responsibilites
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Assist in managing customer inquiries via email, phone, and in-person interactions.
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Support the CRM team in building and maintaining strong client relationships.
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Ensure prompt and professional responses to customer queries, providing accurate information.
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Maintain an updated customer database, tracking interactions and feedback using Zoho CRM or similar tools.
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Conduct customer follow-ups to ensure satisfaction and gather service feedback.
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Assist in creating customer engagement plans and loyalty programs.
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Monitor customer feedback and complaints, recommending improvements for the experience.
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Support initiatives to improve customer retention and long-term relationships.
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Learn and assist with CRM tools to organize customer data and track interactions.
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Assist in generating insights and reports to improve engagement strategies and support business development.
Preferred Skills
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Strong verbal and written communication skills, with good diction and active listening abilities.
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A true “people person”, friendly, and approachable, with a passion for delivering excellent customer experiences.
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Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Docs, Sheets, Slides).
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Tech-savvy with a willingness to learn and use CRM software (Zoho CRM, HubSpot, Salesforce).
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Organized, detail-oriented, and proactive, with strong time management skills.
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Ability to multitask and adapt in a fast-paced environment.
Benefits
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Salary increases based on performance
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Training courses for career development when available.
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Networking opportunities within the aviation and customer service industry.
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Hands-on experience in real-world CRM strategies and operations, customer engagement, and business development.
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A collaborative and growth-focused work environment with potential for a full-time role based on performance.
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Mentorship and training from experienced professionals and our CEO, Captain Zino Mario.
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Should you perform to a very high standard during your internship, you will be retained as a full-time employee.
Work Schedule
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Monday to Friday
(08:00 to 16:00)
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Work Location:
Victoria Island, Lagos
(Full Time, In Person)
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Job Application
Accepting applications